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Warranty

1. The buyer has the right to return the order within 14 days from receipt of the goods. Return of the goods is only possible if the product was not used, maintained its appearance, original packaging is not damaged, seals and tags (if any) and an invoice with warranty card from the Seller is provided.

 

2. In the event that the buyer return the goods, Seller pays the full cost of returned goods, excluding shipping costs of the product, not later than 14 days after the Seller receives from the Buyer a written statement certified by his signature.

 

3. According to the Law on Consumer Protection, Seller has the right to refuse the buyer to take the goods back or to pay compensation if the goods are returned used, not in the original packaging, packaging has a serious damage on the product, ripped seals or labels, traces of use, such as scratches, dirt and other defects.

 

4. The buyer has the right within 14 days of receipt of goods to exchange the purchased goods to the same model, if this product does not meet the Buyer's own size, style, color or shape, provided that the goods still have original packaging, protective film, seal pr tags are not removed and the product was not used. Buyer will be charged an additional fee for the delivery of similar goods.

 

5. In the case of non-compliance of the goods described in the online store page, the Buyer is entitled to withdraw from the purchase of goods and the seller is obliged to return the value of the goods to the Buyer within 14 days after receipt of a written application from the Client authenticated by his signature.

 

6. Full refund will be issued by the Seller upon receiving written application from the Buyer. Money can only be transferred to the Buyer's bank account, which must be specified in Buyer's application.

 

 

If you have questions we recommend you to contact our support staff at info@narajana.lv


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